Return & Refund Policy

1. General Return & Refund Information

Slyta offers Bottoms, Bags, Shoes, and Essential Tops. We understand that an item may not always be what you expected after delivery. Our return process is designed to give customers a clear way to request a return and understand the steps involved in receiving an eligible refund.

Eligible return requests must be submitted within 30 days of the recorded delivery date. To begin, contact our support team at contact@slyta.com with your order number and the item you wish to return. Our team will explain the return instructions and review whether the item meets the applicable return conditions.

Once the returned item reaches us, it will be checked to confirm that it corresponds to the approved return request and satisfies the applicable conditions. Approved refunds are processed within 10 days after the returned item has been received and approved. The time required for the payment provider or financial institution to post the refund may be additional.

There are no return processing fees or refund handling fees. Please contact us before sending an item back so we can provide the appropriate instructions and help prevent delays or problems with your return.

2. Return Eligibility and Time Limit

You may request a return within 30 days of delivery. The return window is based on the delivery date shown in the available order or carrier records. We recommend contacting us as soon as you decide that you would like to return an item.

A return request should include enough information for us to identify the original purchase and the item being returned. Requests submitted after the 30-day return period may not qualify under this standard policy. If an item has a defect, was damaged in transit, or is different from what was ordered, contact us with details so we can review the circumstances.

Submitting a request does not mean you should immediately ship the item. Please wait for our instructions regarding the return address and shipping procedure. This helps us identify your package and associate it with the correct order.

3. Conditions for Returning an Item

To help us review your return efficiently, please make sure the item is prepared appropriately before sending it back. Return eligibility depends on the item's condition and whether it can be matched to the original purchase.

Condition of Returned Products

• Return the correct item associated with your order.
• Where possible, include original packaging, tags, accessories, and other components supplied with the item.
• Items should be in their original condition and should not show avoidable damage caused after delivery.
• Include your order number or the return reference provided by our support team.
• Use suitable packaging to help protect the item during return transit.

If an item has been used, altered, damaged after delivery, or returned without important components, its eligibility may require additional review. These checks help determine whether the returned product corresponds to the original order and whether it meets the applicable return conditions.

If you are unsure whether your item qualifies, contact contact@slyta.com before shipping it. Please describe the item's condition and explain why you wish to return it. Our team will provide guidance based on the information available.

4. How to Request a Return

The return process begins with a message to our support team. Please follow the steps below so we can review your request, provide return instructions, and process your refund if the returned item is approved.

Information to Include in Your Request

• Your full name and order number.
• The email address used when placing the order.
• The name or description of the item you wish to return.
• The reason for your return.
• Clear photographs if the item is damaged, defective, or incorrect.

Please keep your order confirmation and any return correspondence until the process is complete. If we need additional information, responding promptly can help avoid unnecessary delays.

5. Return Shipping and Fees

Slyta does not charge return processing fees or refund handling fees. However, return shipping arrangements depend on the reason for the return and the instructions provided by our support team. Please contact us before sending a package so we can explain the applicable procedure.

The absence of return processing and refund handling fees does not automatically mean that every return shipping label or transportation cost is prepaid. Please confirm the shipping arrangement with our support team before dispatching your return.

We recommend using a shipping service that provides tracking and keeping the shipment receipt until the return has been received and reviewed. Slyta cannot confirm receipt of a return package solely on the basis of a customer's dispatch notification.

6. Refund Processing Time

Once your returned item has been received and approved, Slyta processes the eligible refund within 10 days. This period refers to our refund processing timeframe. The time required for the refunded amount to appear in your account may vary depending on your original payment method and payment provider.

The 10-day refund processing period begins after both receipt and approval of the returned item. It does not begin when you first email us, when a return request is submitted, or when the package is initially shipped back.

If your refund has been processed but is not yet visible in your account, check the transaction history associated with your original payment method. You may also contact your payment provider for information about its posting timeline.

7. Refund Method and Amount

Approved refunds are generally issued to the original payment method used for the purchase. Using the original payment method helps associate the refund with the initial transaction and reduces confusion about where the funds will be returned.

The amount refunded depends on the items approved for return and the applicable order details. If only one item from a multi-item order is returned, the refund will be reviewed according to that item and the amount paid for it.

Original shipping charges, taxes, and other amounts shown on the order may be treated according to the reason for the return and the applicable order terms. If a return involves a damaged, defective, or incorrect product, please explain the issue when contacting us so we can review the appropriate resolution.

Slyta does not deduct a separate return processing fee or refund handling fee from an approved refund. If an adjustment is relevant to a particular order, our team will explain the basis for that adjustment during the review.

Refund Confirmation

Keep any refund confirmation sent by our team for your records. If the amount received does not match the refund confirmation, contact us with your order number and the relevant transaction details. Do not send complete payment card numbers, passwords, or other sensitive authentication information by email.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, appears defective, or contains an item different from what you ordered, please contact Slyta as soon as reasonably possible. We will review the information and explain the available next steps based on the circumstances.

How to Report an Issue

1. Email contact@slyta.com with your order number.
2. Describe the damage, defect, or difference between the item received and the item ordered.
3. Attach clear photographs of the item and, where relevant, its packaging and shipping label.
4. Keep the item and packaging until our team provides further instructions.
5. Follow the return or resolution instructions provided by our support team.

Photographs and order details help us understand the issue and determine whether additional review is necessary. Please do not discard the affected item or packaging before the review is complete, as we may need further information.

If a return is approved, we will explain the applicable return procedure. An issue involving a damaged, defective, or incorrect item will be reviewed individually rather than treated solely as a change-of-mind return.

9. Items That May Not Qualify for Return

Not every return request can automatically be approved. Items may require further review if they fall outside the 30-day return window, cannot be identified with the original order, or do not meet the applicable return conditions.

Examples of circumstances that may affect eligibility include:

• A return request submitted after the 30-day return period.
• Items that have been materially altered or damaged after delivery.
• Items returned with important components missing, where those components were supplied with the original purchase.
• Packages that cannot be matched to an order or approved return request.
• Items that do not correspond to the product identified in the return request.

These examples describe circumstances that may require review and are not intended to replace an assessment of the actual return. If you believe your item has a defect or was damaged or incorrectly supplied, contact us and provide supporting information even if you are unsure about its eligibility.

If a return cannot be approved, our support team will explain the reason based on the information available. Please contact us before shipping an item if you are uncertain whether it qualifies under this policy.

10. Exchanges and Replacement Requests

If you would prefer a different item, size, or product instead of a refund, contact our support team to discuss the available options. Exchange or replacement availability depends on the item, stock availability, and the circumstances of the request.

Please include your order number, the product you purchased, and the item you would prefer. Our team will explain whether an exchange or replacement can be arranged and provide any applicable instructions.

Do not send your original item back before receiving return instructions. An exchange request may require the original item to be returned and reviewed before further action can be taken.

If an exchange or replacement is not available or cannot be arranged, you may request a return for review under the standard 30-day return policy, subject to the applicable conditions.

11. Order Cancellations and Refunds

If you want to cancel an order before it is shipped, contact contact@slyta.com as soon as possible. Include your order number and clearly state that you are requesting cancellation.

Cancellation requests depend on the order's current processing status. We will review whether the order can still be cancelled, but a cancellation cannot be guaranteed after the order has been processed or dispatched.

If a cancellation is accepted and a refund is applicable, the refund will be handled through the appropriate payment process. If the order has already shipped, you may need to receive the package and submit a return request under this policy.

A cancellation request and a return request are different procedures. Please explain your situation when contacting support so we can identify the appropriate next step.

12. Return Shipment Tracking

When sending an approved return, we recommend using a shipping service that provides tracking. Keep the tracking number and proof of shipment until Slyta confirms receipt and the return review is complete.

Tracking helps you monitor the package while it is in transit. The time required for a return shipment to reach us depends on the shipping service, origin, destination, and carrier conditions. Return transit time is separate from the 10-day refund processing period.

If tracking shows that your return has been delivered but you have not received confirmation from Slyta, contact us with your order number and return tracking details. We will review the information available and check the status of the returned package.

Please remember that the refund processing period starts after the returned item has been received and approved. A carrier's delivered scan alone does not necessarily mean that the return inspection and approval have been completed.

13. Return Delays and Special Circumstances

Return processing may require additional time if the package arrives without sufficient order information, the item differs from the approved request, or further details are needed to assess its condition.

Other factors that may affect the overall return process include:

• Carrier delays or interruptions during return transit.
• Missing or incorrect return reference information.
• Incomplete packages or items requiring additional inspection.
• Difficulty identifying the original order.
• Additional information needed to review a reported defect or discrepancy.

If you believe your return is delayed, email our support team with your order number and tracking information, if available. We will review the current status and explain any next steps that may be needed.

The 10-day refund processing timeframe applies after the returned item has been received and approved. Time spent in return transit or waiting for the item to be received and reviewed is separate from that processing period.

14. Contact Slyta About Returns and Refunds

Our support team can help you submit a return request, understand eligibility requirements, report a damaged or incorrect item, check the status of a returned package, and ask questions about an approved refund.

Before Contacting Us

• Have your order number and checkout email ready.
• Identify the item you wish to return.
• Explain the reason for your request.
• Include return tracking details if the package has already been shipped.
• Attach relevant photographs if you are reporting damage or an incorrect item.

For your security, do not send passwords, complete payment card numbers, or sensitive account credentials by email. Provide only the information necessary for us to identify and review your order.

15. Frequently Asked Return & Refund Questions