Shipping Policy

1. General Shipping Information

Slyta is an online store offering selected Bottoms, Bags, Shoes, and Essential Tops. We aim to provide a straightforward shipping experience by presenting our standard shipping rate and estimated delivery schedule before you complete your purchase.

Orders are processed after checkout and payment confirmation. Processing includes order verification, preparation, packaging, and arrangement for shipment. Once an order is ready, it is handed to an available shipping carrier for transportation to the address supplied during checkout.

Our standard estimated delivery window is 3–8 business days, consisting of 1–2 business days for handling and 2–6 business days for transit. These estimates are intended to help you plan for delivery and are not a guarantee of arrival on a particular date.

Shipping availability depends on the destination address and the delivery options presented during checkout. Please verify that your shipping information is accurate and complete before submitting your order.

2. Shipping Costs and Fees

Slyta applies a flat-rate shipping charge of $6.99 per order for standard shipping. This rate is intended to make shipping costs easy to understand before checkout. The applicable shipping charge will be displayed in your order summary before you place your order.

The shipping fee is separate from the price of the products in your cart. Any applicable taxes or other charges will be shown in the checkout summary where required. Please review the final order total before confirming payment.

If a different shipping option or additional charge applies to a particular destination or order, the applicable amount should be reviewed in the checkout information before purchase. Do not assume that a special shipping service is available unless it is expressly presented as an option.

3. Order Processing and Handling Time

Our standard handling time is 1–2 business days. During this period, we verify order details, prepare the purchased items, package the shipment, and arrange carrier collection or dispatch. Handling time begins after the order has been successfully placed and payment has been confirmed.

Order Cut-Off Schedule

The 5:00 PM EST cut-off is a processing reference, not a promise that an order placed before that time will ship the same day. Order verification, product availability, payment authorization, warehouse workload, and carrier collection schedules can affect the actual dispatch date.

Business days are Monday through Friday and exclude applicable public holidays. Weekends and holidays are not counted toward the standard handling estimate. If additional verification is needed, processing may take longer than usual.

Order Confirmation

After checkout, please review your order confirmation for the selected products, shipping address, and order details. If you notice an error, contact us promptly at contact@slyta.com. We will review your request, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

4. Transit Time and Estimated Delivery

Once a package has been dispatched, carrier transit generally takes 2–6 business days. Combined with the 1–2 business day handling period, the total estimated delivery time is 3–8 business days.

Delivery estimates begin with the order processing period and should not be interpreted as a guaranteed delivery date. Actual arrival depends on the destination, carrier operations, local delivery conditions, weather, peak shipping periods, and other circumstances beyond our reasonable control.

Please allow the full estimated delivery window before treating a shipment as delayed. If your order has not arrived after the estimated period, contact our support team with your order number so we can review the available shipping information.

5. Delivery Services and Carriers

Slyta uses established third-party shipping carriers to transport eligible orders. Depending on shipment requirements, destination, and carrier availability, delivery may be handled by one of the following services.

The carrier used for a particular order may vary. Slyta selects an available carrier based on shipping arrangements and delivery requirements. Listing a carrier in this policy does not mean that every carrier or every service level is available for every order or destination.

After dispatch, the carrier is responsible for transporting the package and providing its available tracking updates. Delivery dates and scan events may change as a shipment moves through the carrier network.

6. Shipment Tracking

When tracking is available for your shipment, Slyta will provide the tracking details through the shipment notification or other order-related communication. You can use the tracking number on the applicable carrier's official website to review available shipment progress.

Tracking information may not appear immediately after you receive a dispatch notification. Carriers sometimes require additional time to collect the package, register its first scan, or update their tracking systems. A temporary absence of tracking events does not necessarily mean that a shipment has been lost.

How to Check Your Shipment

1. Locate your shipping notification or order-related email.
2. Find the tracking number, if one has been issued.
3. Open the official tracking page for USPS, UPS, or FedEx, according to the carrier identified for your shipment.
4. Enter the tracking number and review the latest available status.
5. If tracking remains unavailable or the shipment appears stalled beyond the estimated delivery window, contact Slyta for assistance.

Carrier tracking information is supplied by the shipping provider and may be updated at different stages of transportation. Slyta cannot guarantee the frequency or timing of individual tracking scans. Please keep your order confirmation and tracking details until your package has been delivered.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. Please verify the recipient's name, street address, apartment or unit number, city, state, ZIP code, and contact information before submitting an order.

An incomplete or incorrect address may result in delivery delays, a carrier request for additional information, return to sender, or unsuccessful delivery. If you discover an address error, contact contact@slyta.com as soon as possible and include your order number and corrected address.

We will make reasonable efforts to review address correction requests before dispatch. However, we cannot guarantee that an address can be changed after an order has been processed, transferred to a carrier, or entered into the carrier's delivery network. Additional carrier restrictions may apply.

If a package is returned because the address was incorrect, incomplete, or undeliverable, contact our support team to discuss the available next steps. Any reshipment arrangements or additional shipping charges will be communicated before further action is taken.

8. Delivery Requirements and Receipt of Packages

Please ensure that the delivery location is accessible to the carrier and that someone can receive the package when necessary. Depending on the carrier's procedures and the destination, a package may be left at a designated delivery location, delivered to a mailbox or parcel area, or handled according to the carrier's applicable delivery requirements.

Some shipments may require a signature or additional delivery arrangements. Such requirements depend on the shipment and carrier service selected; they are not guaranteed for every order.

If a carrier reports an attempted delivery, follow the instructions provided in its tracking system. These instructions may include arranging another delivery attempt, collecting the package from an authorized location, or providing further delivery information.

If tracking indicates that your package was delivered but you cannot locate it, first check the delivery area, mailbox, parcel locker, reception desk, or other usual receiving locations. You may also check with household members or building management. If the package remains missing, contact the carrier and notify Slyta so we can review the available information.

9. Shipping Delays and Exceptions

Although Slyta works to process orders within the stated handling period, some shipments may take longer than the standard estimate. Delays can arise from circumstances affecting order preparation, carrier transportation, or final delivery.

Possible causes include:

• Severe weather, natural events, or transportation disruptions.
• Public holidays and seasonal increases in shipping volume.
• Carrier network congestion, routing changes, or service interruptions.
• Incorrect, incomplete, or difficult-to-verify delivery addresses.
• Additional payment, order, or shipment verification.
• Local delivery restrictions or unsuccessful delivery attempts.

These circumstances may affect the estimated arrival date and are not always within Slyta's control. When a delay becomes apparent, please review your tracking information for the latest available carrier status.

If the package has not arrived after the 3–8 business day estimated delivery window, email us at contact@slyta.com. Please include your order number, order date, tracking number if available, and a short description of the issue. We will review the information available to us and advise you on the next steps.

10. Lost, Missing, or Damaged Packages

Packages That Appear Lost

If tracking has stopped updating or your package has not arrived within the estimated delivery period, contact our support team. We may review the dispatch information, available tracking events, and any carrier investigation details to determine what assistance may be appropriate.

Please retain the tracking number and order confirmation. If the carrier requests additional information to investigate a shipment, responding promptly may help the review proceed more efficiently. The outcome and resolution time may depend on the carrier's investigation and the information available.

Packages Marked as Delivered but Not Received

When tracking shows a delivered status but the package cannot be found, verify the delivery address and check nearby receiving locations first. You should also review the carrier's delivery details and contact the carrier where appropriate. If you still cannot locate the shipment, notify Slyta with your order number and the tracking status so we can review the issue.

Damaged Items or Incorrect Orders

If your order arrives with visible shipping damage, contains an incorrect item, or has another fulfillment issue, contact us as soon as reasonably possible. Include your order number, a description of the problem, and clear photographs of the affected product, packaging, and shipping label where relevant.

Please retain the product and packaging while the issue is being reviewed. Our team will assess the information and explain the available resolution, which may depend on the circumstances and applicable store policies. Do not discard damaged packaging before any requested review is complete.

11. Orders Containing Multiple Items

Orders containing multiple products from our Bottoms, Bags, Shoes, or Essential Tops collections are prepared according to product availability and fulfillment requirements. Depending on operational circumstances, items may be shipped together or in separate packages.

If an order is dispatched in more than one package, separate tracking details may be issued when available. Packages from the same order may not arrive on the same day because carriers can process them through different routes or facilities.

If you receive only part of your order, review the shipment notifications and tracking details associated with your purchase. If the remaining items have not arrived after the applicable estimated delivery window, contact us with your order number and details of the items received and still outstanding.

12. Shipping Destinations and Availability

Slyta is located in the United States and provides shipping options according to the destinations and services available during checkout. The availability of delivery to a particular address must be confirmed through the shipping options presented for that order.

We cannot guarantee service to every location, including addresses that a carrier cannot access or serve. Certain remote areas, restricted destinations, and addresses with special delivery requirements may have limited availability.

Please enter your complete delivery address during checkout to determine whether shipping is available. If the checkout page does not accept your address or does not display an applicable shipping option, contact our support team before placing the order.

The delivery estimates in this policy describe our standard shipping schedule. If checkout displays a different estimate for an eligible destination or service, review that information carefully before completing the purchase.

13. Order Changes and Cancellations

If you need to correct an address, update order details, or request a cancellation, contact Slyta as soon as possible at contact@slyta.com. Include your order number and clearly explain the change you are requesting.

We will review requests according to the order's current status. Changes and cancellations may be possible before processing or dispatch, but they cannot be guaranteed after fulfillment has progressed or the package has been transferred to a carrier.

If an order has already shipped, you may need to receive the package and follow the applicable return procedure instead. Any refund or return request will be handled under the relevant store policy and the circumstances of the order.

14. Contact Slyta About Shipping

Our support team can help with questions about shipping charges, order processing, tracking information, delivery delays, address corrections, and packages that appear missing. To help us review your request efficiently, please provide accurate order information when contacting us.

Information to Include in Your Inquiry

• Your order number and the email address used at checkout.
• The tracking number, if one has been provided.
• Your delivery address or the relevant part of the address.
• A description of the delay, delivery issue, or requested change.
• Photographs or supporting information when reporting damage or an incorrect item.

Please do not send full payment card details or passwords by email. For your protection, provide only the information reasonably necessary to identify and review your order.

15. Frequently Asked Shipping Questions